LeafReel Refund Policy

Failed Generations

A generation that the upstream provider confirms has failed returns its charged credits once. When a submission has no upstream task ID and its outcome remains uncertain, LeafReel marks it failed after 30 minutes and returns its credits once. A task with an upstream ID remains subject to the upstream result; time spent processing by itself does not trigger a failure or credit return.

Credit restoration is an account-credit adjustment, not a cash refund. Restored credits keep the expiration of the original credits used for the task. Restoring subscription credits does not extend the billing period or their original expiration date. If a failed task is missing its credit restoration, email support with the task ID.

Successfully Generated Results

A result that was technically generated and delivered is not eligible for a payment refund solely because of subjective dissatisfaction, style preferences, or a change of mind, except where applicable law requires otherwise. AI output can vary. Review the selected model, settings, and estimated credit cost before submitting a task.

Payment or Delivery Problems

Contact us about duplicate charges, a completed payment whose credits were not delivered, or an output that cannot be accessed. We will investigate and may correct the order, restore credits, or approve a payment refund where appropriate or legally required.

A full payment refund revokes the unused credits remaining from the purchase associated with that payment. It does not create new generation credits or automatically return credits already consumed. Partial payment refunds require support review; they do not automatically change the credit balance.

We do not promise a cash refund solely because subscription or 600-Credit Pack credits remain unused. Refund requests are reviewed under this policy and applicable law.

Subscription Cancellation

You may cancel through the billing controls provided for your account. Cancellation stops renewal and takes effect at the end of the current paid billing period. The billing portal shows the scheduled date; if it differs from the current period end, contact support before confirming the cancellation. Canceling does not automatically refund a completed charge. Subscription credits expire at the end of their billing period, including after cancellation; credits restored from a failed task keep the original expiration.

How to Request a Payment Refund

Email support@leafreel.com with the subject Refund request and include your account email, order or invoice ID, purchase date, reason, and any relevant task ID. Do not send card numbers, passwords, or verification codes. Approved cash refunds are sent to the original payment method; processing time depends on the payment provider and your bank.

This policy does not restrict mandatory consumer rights under applicable law.