LeafReel Refund & Cancellation Policy

Scope

This policy applies to LeafReel subscriptions and one-time credit-pack purchases for AI image and video generation. It does not limit any non-waivable consumer rights that apply where you live.

One-Time Credit Packs

You may request a refund for a one-time credit pack within seven calendar days of purchase only if none of the credits from that purchase have been used. Once any credits from the pack have been consumed, the purchase is normally non-refundable because generation requests incur immediate third-party compute costs.

Subscription Charges

You may request review of a first subscription charge within seven calendar days only if no subscription credits have been used. Renewal charges and partially used billing periods are normally non-refundable. If applicable law grants a cancellation or refund right that cannot be waived, that law controls.

Failed Generations

When a generation fails before successful delivery, LeafReel may attempt to restore the credits charged for that task. Restored credits are not a cash refund. If a failed task does not receive a credit restoration, email support with the task ID so we can investigate.

A creative result that is technically delivered but does not match your subjective expectations is not normally eligible for a cash refund. AI output can vary, and you are responsible for reviewing the selected model, settings, prompt, and estimated credit cost before submission.

Duplicate Charges and Delivery Failures

We will review reports of duplicate charges, a completed payment whose credits were not delivered, or a technically unreadable or missing output. Depending on the verified issue, we may restore credits, correct the order, or approve a refund to the original payment method.

Subscription Cancellation

You can initiate cancellation from the billing section of your LeafReel account. Cancellation stops future renewal after it is processed. The effective time and any remaining access are shown by the subscription status in your account and depend on payment-provider processing.

Cancellation does not automatically refund a completed charge. To request a refund review, follow the process below.

How to Request a Refund

Email support@leafreel.com with the subject Refund request and include:

• the email address associated with your LeafReel account;
• the order or invoice number;
• the purchase date and amount;
• the reason for the request; and
• any relevant task ID or error message.

Do not send full card numbers, passwords, or verification codes. We aim to provide an initial response within two business days. Approved refunds are sent to the original payment method. The payment provider or your bank may take additional business days to post the funds.

Chargebacks

Contact us before opening a payment dispute so we have an opportunity to investigate missing credits, duplicate charges, failed delivery, or account issues. This does not prevent you from exercising rights available through your payment provider or applicable law.

Policy Changes

We may update this policy as LeafReel products, billing methods, or legal obligations change. The version in effect when a purchase was made will be considered when reviewing that purchase, subject to applicable law.