Contact LeafReel

Customer Support

Email support@leafreel.com for help with:

• signing in or securing your account;
• prompts, uploads, model options, or generation tasks;
• missing credits, delayed tasks, or inaccessible output files;
• subscriptions, invoices, duplicate charges, cancellations, or refund requests;
• privacy requests, rights concerns, or legal notices.

Messages can be sent at any time. We aim to provide an initial response within two business days. Complex generation, payment, or rights issues may require additional investigation.

What to Include

To help us investigate, include the email address associated with your LeafReel account and any relevant task ID, order number, invoice number, model name, error message, and approximate time of the issue.

Do not email passwords, verification codes, full card numbers, private keys, or other sensitive credentials. LeafReel support will not ask for your password or full payment-card details.

Billing and Refund Requests

For a billing or refund request, use the subject line Billing support and include the order or invoice number. Refund eligibility is governed by our Refund & Cancellation Policy. Approved refunds are returned to the original payment method; posting time depends on the payment provider and your bank.

Privacy and Rights Requests

For a privacy request or a report involving copyright, trademark, voice, likeness, or other rights, explain the request and identify the relevant account, input, or output. We may ask for information needed to verify your identity or authority before acting.

Business Information

• Service and trading name: LeafReel
• Customer support: support@leafreel.com
• Legal business name: To be added before live payments are enabled.
• Business address and country: To be added before live payments are enabled.